Shipping & returns
We want of all our customers to be satisfied with their shopping experience. We will make every effort to fulfill your order no later than the next business day you placed your order. If your order is placed before 2pm PST, there is a good chance your order will be shipped the same day.
We provide a tracking number for all shipments. You will be emailed your tracking number as soon as it is available.
Your package may be too large for your mailbox. It is your responsibility to ensure there is a safe place for your package to be delivered to, we cannot be responsible for lost or stolen packages if they are shown as delivered by your local package carrier.
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased items unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and nonresalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. All sales are considered final.
However, we do accept returns of defective merchandise. Defective merchandise must be reported to our customer service department (by contacting us at the info at the bottom of this page) within 72 hours of receipt. In the case of motorized product, we recommend you confirm that the product works by turning it on when you receive it so that you can report defective merchandise immediately. We also ask that you keep your packing list. Once contacted, the customer service department will advise you on how to proceed with your return. If we have additional stock of the exact same product, we will send you a replacement. If we do not have additional stock of the item you ordered we will issue you a refund.
If you are asked to send the defective item back, the defective item must be returned unused and in its original packaging. For sanitary reasons, if the product appears used in any way we cannot issue a replacement or refund.
Items that qualify for a return must be shipped back to the address provided. Returns are only accepted in this manner.